Frequently Asked Questions
How long does shipping take?
Most orders arrive within 8–15 business days depending on your location. You'll get a tracking link as soon as your order ships.
Do you offer a guarantee?
Yes — every order is backed by our 30-day money-back guarantee. If you're not happy, contact us for a refund or replacement.
Are these medical devices?
Our products are designed for everyday relaxation and comfort. They are not medical devices. If you have a medical condition, please consult a professional before use.
How do I choose the right product?
New to relief? Start with the NeckEase Pro™ or one of our Kits. Need help? Message us and we'll point you to the best fit.
What if I need help with my order?
Email us any time and we'll get back to you within 24 hours.